Welcome to the Dakine Store FAQ page! We’re your trusted partner for outdoor adventure gear, and we’re here to help answer your questions about our products, shipping, returns, and more. Whether you’re gearing up for biking, climbing, hiking, camping, running, travel, water sports, or yoga, we’ve got you covered.

Product Questions

What types of products does Dakine Store offer?
We specialize in high-quality outdoor adventure gear for activities including biking, climbing, hiking, camping, running, travel, wake sports, and yoga. Our products are designed to withstand the elements and enhance your outdoor experiences.
How do I choose the right gear for my activity?
Browse our specialized categories to find gear tailored to your specific adventure needs. Each product page includes detailed descriptions, specifications, and intended use to help you make the perfect selection for your outdoor pursuits.
Are your products durable for rugged outdoor use?
Absolutely! We carefully select and test our gear to ensure it meets the demands of various outdoor activities. From mountain trails to yoga studios, our products are built to perform when it matters most.

Shipping & Delivery

Where does Dakine Store ship?
We ship worldwide to most regions, excluding Asia and select remote areas due to logistical constraints. Our global community of adventurers can count on us to deliver their gear wherever their journeys take them.
What are your shipping options and timeframes?
  • Standard Shipping ($12.95): Delivered within 10-15 days after shipping via DHL or FedEx
  • Free Shipping: Available for orders over $50, delivered within 15-25 days after shipping via EMS
All orders are processed within 1-2 business days after payment confirmation.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. This allows you to monitor your package’s journey in real-time through our trusted carriers (DHL, FedEx, or EMS).
Why don’t you ship to Asia and some remote areas?
Due to logistical constraints and customs regulations, we’re currently unable to serve these regions reliably. We’re continuously evaluating our shipping network to expand our reach while maintaining our delivery standards.

Returns & Exchanges

What is your return policy?
We stand by our products! If something isn’t right, you have up to 15 days after receiving your order to initiate a return. Contact our support team at [email protected], and we’ll guide you through the process.
Are return shipping costs covered?
Return shipping costs may apply depending on the reason for the return. Our support team will provide complete details when you initiate a return request.
What if I receive a damaged or incorrect item?
Please contact us immediately at [email protected] if you receive damaged or incorrect items. We’ll quickly resolve the issue to ensure you have the proper gear for your adventures.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. Your payment information is protected with industry-standard security measures.
Is my payment information secure?
Absolutely. We use secure payment processing to protect your financial information. You can shop with confidence knowing your data is safe with us.
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders more easily, save your preferences, and enjoy a faster checkout experience on future purchases.

General Questions

How can I contact customer service?
Our dedicated support team is available via email at [email protected]. We typically respond within 1-2 business days and are happy to help with any questions about our products or services.
What makes Dakine Store different from other outdoor gear retailers?
We’re built by and for the outdoor community. Our focus on reliable delivery, quality gear, and affordable options—combined with our understanding of what adventurers truly need—makes us the ideal partner for your outdoor pursuits.
Do you offer discounts for large orders or groups?
While we don’t have a formal bulk discount program, our free shipping threshold of $50 makes it economical to combine orders with friends or family. This is a great way to split costs and gear up together for your next adventure!
Still have questions? We’re here to help! Contact our friendly support team at [email protected].

Dakine Store
5921 Ashwood Bluff Dr, Louisville, US 40207
Serving Adventurers Worldwide (Excluding Asia and Select Remote Areas)