Shipping Information
At Dakine Store, we’re adventurers serving adventurers. We understand that getting your gear quickly is essential for your next adventure. That’s why we’ve streamlined our shipping process to ensure you receive your equipment when you need it.
Order Processing & Delivery Times
Order Processing: 1-2 business days
Shipping Options:
- Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 days after shipment
- Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 days after shipment
Note: We ship worldwide, excluding some Asian countries and remote regions. Delivery times may vary based on destination and customs processing.
Our Return & Exchange Policy
We understand that sometimes gear doesn’t meet your expectations on the trail, slope, or water. That’s why we’ve created a straightforward returns process to get you back to your adventures quickly.
Return Window: 15 days from receipt of items
Condition: Items must be in original condition – unworn, unwashed, with all original tags and packaging
Return & Exchange Process
Step 1: Initiate Your Return
Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Step 2: Receive Return Authorization
We’ll provide you with a Return Authorization Number and shipping instructions. Please do not send items back without this authorization.
Step 3: Package Your Items
Include all original packaging, tags, and accessories. Items must be in original condition – unworn, unwashed, and with all original tags attached.
Step 4: Ship Your Return
Send your package to our returns center at:
Dakine Store Returns
5921 Ashwood Bluff Dr
Louisville, US 40207
We recommend using a trackable shipping service as you are responsible for return shipping costs.
Step 5: Processing
Once we receive your return, we’ll inspect the items and process your refund or exchange within 3-5 business days.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Hello Dakine Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return: [Product Name(s) and SKU if available]
Reason for Return: [Please specify – Size issue, damaged item, wrong item received, etc.]
For exchanges, please specify: Desired Replacement: [Product Name and Size/Color if different]
Please provide return instructions and your Return Authorization Number.
Thank you,
[Your Name]
Refund Information
Once your return is processed, refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
- PayPal: 3-5 business days
Please note that original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost to send your replacement item.
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned or exchanged:
- Opened climbing chalk or grip enhancers
- Personal care items used for yoga or post-adventure recovery
- Opened nutrition products or hydration supplements
- Items that have been worn or used in outdoor conditions
- Customized or personalized gear
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected]. We’ll arrange for a replacement at no additional cost, including covering return shipping.
Questions? We’re Here to Help!
Our adventure-ready support team is here to ensure you have the right gear for every adventure, from biking and climbing to hiking, running, and yoga.
Email: [email protected]
Address: 5921 Ashwood Bluff Dr, Louisville, US 40207